Not to say that it will be a common occurance, but, sometimes people clash. In the event that this happens, it is best that we keep record of it. When dealing with any situations that arise due to ones temper, language, or attitude, please make record of:
1.)Who it was with
2.)Who was involved
3.)Who reported it to you
4.)How it was dealt with
5.)A short bit describing how you think it went while dealing with the situation
These things will all be helpful in the future. We thank you for your cooperation!